Traditionally, you go to the workshop and have the damage inspected before you can leave it in for repair, but with Volvia insurance, you use the app instead, which guides you to take good photos. That means you don’t have to come in to have your car assessed. For the most part anyway. We can usually determine what needs to be done to repair damage in around 90% of the cases, for the rest we may need to ask a few questions. Ultimately, you may need to come in to have the damage assessed anyway, but then we’ll send you a link via e-mail to book a time.
If you have a big damage or if you are unable to use Volvia's app, you can book a physical damage inspection here.
Feel free to do a car wash before you inspect. Normally, an inspection takes about 30 minutes. After the inspection, you will receive a proposal for action.
Are you unsure if there is major or minor damage? Use the Volvia app in the first place.
Insurance claims must be reported to the insurance company within 90 days from the time of the claim.
When reporting a damage, please state Vovlo Bil's organization number 556056-6266 and if a phone number should be provided, write 031-380 80 00.
If you have a corporate car, you can easy use the damage inspection by photographing the damage according to instructions in Volvia's app.
For smaller damages. Make sure that the car is clean when photographing and have a clear light, but no direct reflections.
This is how photo inspection works via the App:
1. Select the connected workshop.
2. Photograph the damage directly in the App.
3. Submit.
4. The workshop will contact you with suggestions for time for repair.
Do you want to know more about how the damage process goes on and for contact information if an accident has accoured.
Read more here.
Here you will find damage certificates that apply to you as an employee of Volvo Cars, Geely, Polestar, Aurobay and our partners.
Here you will find damage certificates that apply to you as an employee of the Volvo Group.