Damage process

Who do you contact if the accident occurs?

In an emergency - call 112. If an unknown counterparty causes the damage, you must report it to the police. Call the police directly on 114 14. The police report is also made in the event of theft, crime or wildlife accident. If there are several involved, you write a claim that is signed by both parties. Make a claim via Volvia. You can then do a damage inspection.

Volvo Assistance +46 20 55 55 66

If it is not possible to drive the car, you must salvage it for us. We will contact you when we have done the damage inspection. Do not forget to send a claim to your insurance company directly. Preferably before the inspection.

Damage process

Damage repair can take some time, with many time consuming steps. If you want to get a better overview of how it works, you can see it via the picture.

When you visit us

A registration number is sufficient when you visit us or if you have a confirmation from your insurance company. You need a police report if theft, burglary or wildlife accident has occurred.

During the damage inspection

We will of course help you fill out a claim with your insurance company if you feel insecure.

Glass

You can read more about how your windshield, the car's safety system and all parts of the car are connected.