Damage inspection and damage claim

Traditionally, you would take your vehicle to an auto repair workshop to get the damage assessed before handing it in for repairs. But if you have Volvia insurance, you can now use a smartphone app instead, which helps you to take good photos. That means you don’t have to come in to have your car assessed. For the most part anyway. We can usually determine what needs to be done to repair damage in around 90% of the cases, for the rest we may need to ask a few questions. Ultimately, you may need to come in to have the damage assessed anyway, but then we’ll send you a link via e-mail to book a time.

If you have a big damage or if you are unable to use Volvia's app, you can book a physical damage inspection here.
Feel free to do a car wash before you inspect. Normally, an inspection takes about 30 minutes. After the inspection, you will receive a proposal for action.
Are you unsure if there is major or minor damage? Use the Volvia app in the first place.


Insurance claims must be reported to the insurance company within 90 days from the time of the claim.
When reporting a damage, please state Vovlo Bil's organization number 556056-6266.

Damage claim/inspection via Volvia

Applies to all models and brands (excluding Volvo XC40 Recharge and Volvo C40 Recharge model years 2022 and 2023, where Folksam's insurance applies)

If you have a corporate car, you can easy use the damage inspection by photographing the damage according to instructions in Volvia's app. For smaller damages. Make sure that the car is clean when photographing and have a clear light, but no direct reflections.

This is how photo inspection works via the App:
1. Select the connected workshop.
2. Photograph the damage directly in the App. 
3. Submit.
4. The workshop will contact you with suggestions for time for repair.

Read more about the App here.

Damage claim via Folksam

Only applies to the Volvo XC40 Recharge and Volvo C40 Recharge model years 2022 and 2023.

Has something happened to your corporate car?
Then you can report the damage via this link.


First look through what things you should have on hand when you register:

  1. The policyholder's social security number or customer number
  2. Vehicle registration number
  3. Name and contact details of everyone involved
  4. Receipt, bank statement or other documents
  5. A police report if such has been made

Damage process

Do you want to know more about how the damage process goes on and for contact information if an accident has accoured.
Read more here.

Damage certificate

Here you will find damage certificates that apply to you as an employee of Volvo Cars, Geely, Polestar, Aurobay and our partners.

Here you will find damage certificates that apply to you as an employee of the Volvo Group.