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Damage inspection

Traditionally, you would take your vehicle to an auto repair workshop to get the damage assessed before handing it in for repairs. But if you have Volvia insurance, you can now use a smartphone app instead, which helps you to take good photos. That means you don’t have to come in to have your car assessed. For the most part anyway. We can usually determine what needs to be done to repair damage in around 90% of the cases, for the rest we may need to ask a few questions. Ultimately, you may need to come in to have the damage assessed anyway, but then we’ll send you a link via e-mail to book a time.

Damage inspection via Volvia

If you have a Volvia, you can advantageously do the damage inspection by photographing the damage according to instructions in Volvia's app. For small or simple damages. Make sure the car is clean when you shoot and that you have good light, but no direct reflections. Claims are always made to Volvia first before a damage inspection is made.

This is how photo inspection works via the app:
1. Select the connected workshop.
2. Photograph the damage directly in the app.
3. Submit.
4. The workshop will contact you with suggestions for time for repair.

For Volvo XC40 Recharge and Volvo C40 Recharge from model year 2022 onwards, Folksam insurance applies. Find information below.

Damage claim via Folksam

Folksam applies to the Volvo XC40 Recharge and Volvo C40 Recharge from model year 2022 onwards. Has something happened to your car? Then you can report the damage via the link below.


First look through what things you should have on hand when you register:

  • The policyholder's social security number or customer number
  • Vehicle registration number
  • Name and contact details of everyone involved
  • Receipt, bank statement or other documents
  • A police report if such has been made

Damage inspection

If you have a big damage or an insurance company other than Volvia, you book a damage inspection. Feel free to do a car wash before you inspect. Normally, an inspection takes about 30 minutes. After the inspection, you will receive a proposal for action. Are you unsure if there is major or minor damage? Use the Volvia app in the first place.

Damage process

Do you want to know more about how the damage process goes on and for contact information if an accident has accoured. Click on the link below.

Damage certificate

Valid for Volvo Group.

Damage certificate

Valid for Volvo Cars, Geely, Polestar, Aurobay and our partners.